• Presentations

    Nearly every user research project results in some kind of presentation to the client’s team. I like including quotes from users, any relevant charts, and summaries of key findings and needs. Presentations are usually presented at the client’s location, and are followed by a team brainstorming session to make sure all points of view are […]

    Read More

  • Flow Charts

    Flow charts can be extremely helpful in a variety of situations, to help articulate the results of user research. Sometimes I create charts to get across a user’s mental model when they are making a decision. Other times task flows can be useful to show all the steps a user takes to get to a particular point. […]

    Read More

  • User Profiles / Personas

    Sometimes it helps the development team to have concrete images of their user base.  I have created user profiles based on my research to help flesh out and augment designs.  These are created usually by interviewing and surveying a large base of users and then segmenting their behaviors into user types.

    Read More

  • Experience Maps

    Experience maps can be extremely useful when the user research reveals a complicated journey with multiple users and touch points. These maps help the team see the path a user takes, including any relevant external actions, not just what they’re doing on the web or on their phones.

    Read More